Change Management 

Change and how to deal with it

Change is inevitable, but that doesn’t make it easy. Whether it’s a new system, a new manager, or a total organisational shift, people don’t just flip a switch and adapt. Change stirs up emotions: fear, anger, resistance, and sometimes even grief for “the way things used to be.”

This workshop equips participants to understand their reactions to change, manage those emotions constructively, and see change not as a threat but as an opportunity. With practical tools and proven models, they’ll learn how to adapt with resilience and help others do the same.

What You’ll Learn:

By the end of this course, participants will be able to:

• Recognise that there are no “normal” or “abnormal” ways of reacting to change – we all start from where we are
• Reframe change as an opportunity rather than something to fear or resist
• Understand that adapting to change is about mindset and attitude, not just skills
• Navigate the emotional side of change, including grief and letting go
• Build personal resilience and motivation during times of uncertainty
• Apply strategies to reduce resistance and support smoother workplace transitions

Course Outline:

Introduction and Course Overview

An opening session to get to know participants, outline the day, and identify personal learning objectives.

What is Change?

Defining change, exploring examples, and understanding why it’s a constant in both work and life.

The Change Cycle

Exploring William Bridges’ three phases of change (Ending, Neutral Zone, New Beginning) through discussion and group activities.

The Human Reaction to Change

Using Daryl Conner’s framework, participants will examine the typical emotional responses people experience during transitions.

The Pace of Change

Why some people adapt quickly while others take longer, with case studies to highlight different patterns.

The Pyramid Response to Change

Examining how change impacts employees, middle management, and leadership differently.

A Four Room Apartment

Understanding Claes Janssen’s model to recognise stages of comfort, denial, confusion, and renewal.

Dealing with Resistance

Practical strategies for reducing resistance and gaining buy-in.

Adapting to Change

How to build resilience through reflection, case studies, and group discussions.

Strategies for Dealing with Change

Five practical approaches to make transitions smoother and less disruptive.

Managing Anger

Acknowledging that change often sparks frustration and anger – and learning tools to manage it constructively.

Managing Stress

Exploring relaxation and stress management techniques to maintain wellbeing during transitions.

Workshop Wrap-Up

An opportunity for participants to ask questions and create an action plan for applying lessons back at work.