Anger Management:
Understanding Anger, Yours and Others – 1 Day
Anger happens. At work, at home, in traffic… It’s part of being human. But here’s the thing: it doesn’t have to run the show. This one-day workshop helps participants understand their triggers, recognise how anger shows up in the body and mind, and, most importantly, learn how to take control before things boil over.
By the end of the day, they’ll have a toolkit of practical strategies to manage their own emotions and handle other people’s outbursts without losing their cool.
What They’ll Learn:
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How anger affects your body, thoughts, and behaviour
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A five-step method to swap unhelpful reactions for healthy, assertive ones
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How to stay composed when faced with someone else’s anger
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Communication tools to stop frustration before it escalates
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Behaviour styles (passive, aggressive, manipulative, assertive) and how to navigate them
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Strategies for taking back control of yourself – and the situation
Course Details
Prerequisites
None
Duration
1 Day
Type
- Face-to-face at ExecuTrain or on client premises
- Hybrid
- Online via Teams
Course Outline:
Introduction & Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What Is Anger?
What exactly is anger? How does it affect us, our family, and our friends? What are the five dimensions of anger? We will provide a framework for you to discuss these questions with participants.
Managing Your Anger
Whether we realise it or not, people often rationalize our anger by identifying the benefits. During this session, we will look at those “benefits” and identify the myths behind them.
The Anger Process
There are two events which lead to anger, and there are specific coping strategies that we can use to mitigate the impact of those events. You will help participants identify those events and strategies through personal anger logs and a case study.
How Does Anger Affect Thinking?
There are four specific ways in which anger can affect your thinking: magnifying, destructive labeling, imperative thinking, and making assumptions about what other people are thinking.
Managing Anger
When a person begins to get angry, there are some specific verbal, physical, and mental strategies they can use to cope. During this session, you will discuss these strategies and help participants customise them.
Communicating Better
Often people who are most angry are people who haven’t developed their communication skills to the level they would like, and as a result they feel frustrated and misunderstood. During this session, we will discuss the four-step message, listening skills, questioning skills, and three keys participants can use to unlock the best in people.
Behaviour Types
During this session, participants will work in small groups to discuss passive, manipulative, assertive, and aggressive behaviours.
Taking Control
To wrap up the day, we will look at some ways to help participants take control of themselves and a situation to prevent becoming angry.
Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Why It Matters.
Unmanaged anger costs businesses more than just awkward meetings – it damages morale, productivity, and relationships. This workshop is about turning frustration into focus, so your team walks away calmer, more confident, and ready to handle challenges without drama.
Send your team on training they’ll remember, and thank you for later.
